Q: What is the process to import my desired product?
A: Customers should get in contact with us by sending an email at email@example.com or through sending a direct URL link for the product interested to order at firstname.lastname@example.org or by calling our office numbers.We have good source to import from USA, CANADA, AUSTRALIA and SINGAPORE, we prefer working from these destinations. We just need the link to the product you want to import from the international website. You shall receive a response from our sales team within 24 hours with all details like lead time, cost, buying process etc.
Note: Customer’s contact details should be mentioned with the link to the product.
Q: How long till the item I have ordered will make its way to my doorstep?
A: The ordered item usually takes from minimum of 3-4 weeks. We deliver to your doorstep or ex-our office in Karachi. This takes places after we have received your item from the international websites and only then will the shipping take place in your city.
Q: I have ordered a particularly large item in comparison to the regular sized ones. Will it be easily delivered to me?
A: We normally use DHL and FEDEX in addition to the standard airline cargo services for all internation orders. Large items are not seen as something that are feasible and easy to import and since we use services like DHL and FedEx, only small items are seen as easily deliverable. For instance, Items like a TV, large printers, generator and home theatres are not viewed as heavy but the additional dimensional weight makes it extremely worrisome to move in case of damages and thus are calculated on volume weight.
Q: Out of all the countries around the globe, which countries are currently providing shipping on items across the world?
A: If we were to pick countries that make it easy for us to ship items to our customers, as mentioned above we prefer working with USA, CANADA, AUSTRALIA or SINGAPORE since we have a regular channel to work with these countries.
Q: When talking about the advance/shipping fee for the delivery, how much should I expect to pay? Is there are a table or specifically mentioned prices for each item and the advances?
A: As a company, our morals dictate that we pay 100% there and then and sometimes even before the date advances. Since we pay upfront, we require our customers to do the same and oblige to the company policy of making payments on the decided date.
Q: In case of any damages, will the item I have ordered be safe and sound? Is insurance covering my item and if there are any damages, will I liable to pay?
A: For all the shipment we make and the importing we do, we make sure all the items are equally covered by the company’s insurance policy and that in case of any damages dealt by the company, everything will be taken care of. If any of the packages are lost, it will be reordered, free of charge and delivered to the customer.
Q: Are there any hidden or side costs that the customers are not notified about when ordering since some companies charge you extra when they deliver.
A: Our Company makes sure there are no hidden charges or costs of any kinds because it clearly lacks the ethics that make up a great, workable and one of a kind company like Paklap. We will keep our customers updated with all the costs incurred during this process while placing the order, none of the charges will be told once the order has been placed.
Q: I want to pay my own shipping fee? Is that an option? Can I do that?
A: If a customer wants to pay their own shipping fee, then it decreases the amount of time of the delivery and the item will be delivered within a maximum of 1-2 weeks. The option is available to all customers but we provide them the disclaimer which mentions how expensive the shipping fee alone can get and that’s where we come in to help.
Q: Can the item I want to buy be brought directly to me or will I need a third party to help me with it?
A: If you want to acquire the item by yourself then, by all means, we will provide you with our affiliate address in that region, which will be the sole responsibility of the customer to get it shipped to our suggested address [Limited to US, AUSTRALIA and SINGAPORE only]
Q: If I have already ordered a certain item, is there any chance for a rebate to take place on the prices after I have ordered it?
A: Unfortunately, once the order has been entered and the payment has been made by you and transferred to us, a rebate cannot take place even if the prices of the product have suddenly witnessed a drop or an increase. Our efficient team of workers makes sure your order is processed on the day you place it so there is no delay. All our company policies are there to assist you and to make sure nothing goes haywire.
Q: In case my item suffers any damages and it delivered to me like that, who will be liable for it? Can it be changed?
A: In case of any damages, we make sure to check the item is in the same shape that it came and if something does happen, we will reorder the item for you, free of cost of course.
Q: What happens if the product I have ordered has a manufacturing fault present in it after it has been shipped or delivered, if it’s a 110v or if it’s used or refurbished?
A: MAKARTS does not take any responsibility for how the product operates as the customer is supposed to make sure they have read everything on how the product will look like and operate and what features it has. We are not responsible for it as we order from the link you provide us with, so please make sure you read the description properly before purchasing.
Q: How is the warranty on the product mentioned?
A: MAKARTS does not hold any responsibility for the product and the warranty for it. The customer is asked to directly communicate with the seller for its coverage region and process.
Q: How is the currency conversion applied?
A: We use forex open market rate + Rs. 1 per Dollar on every shipment.